Last updated: January 2026
Lucie New Garden Design (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect personal data when you use this website: https://www.lucienew.co.uk
1. Who we are
This website is operated by Lucie New Garden Design.
If you have any questions about this policy or your data, please contact Lucie at info@lucienew.co.uk
2. What personal data we collect
We may collect and process the following personal data:
a) Data you submit via our enquiry form
When you contact us using the enquiry form, we may collect:
- Name
- Email address
- Telephone number
- Location
- Any information you include in your message
We use this data only to respond to your enquiry and provide our services.
b) Website usage data (Google Analytics)
We use Google Analytics to help us understand how visitors use our website (for example pages visited, time spent on site, device type).
This may involve the use of cookies and the collection of information such as:
- IP address (usually anonymised by Google where possible)
- Browser/device information
- Pages visited and actions taken on the site
3. How we use your information
We use your information to:
- Reply to enquiries and provide quotes/services
- Improve our website and understand how it is used
- Maintain the security and functionality of the website
We do not sell your personal data or use it for unrelated marketing.
4. Lawful bases for processing (GDPR)
Under UK GDPR, we rely on the following lawful bases:
- Consent – where you submit an enquiry form voluntarily
- Legitimate interests – for running and improving our website (e.g. analytics), ensuring the site works properly and securely
- Contract – where processing is necessary to provide a service you request
5. Cookies
Cookies are small files stored on your device which help websites function properly and remember certain settings.
We may use cookies for:
- Basic site functionality
- Analytics (Google Analytics)
You can control cookies through your browser settings. You can also delete existing cookies from your device.
6. Sharing your personal data
We do not share your personal information with third parties except where necessary for website functionality, such as:
- Google Analytics (Google LLC) – analytics and performance measurement
7. Data storage and security
We take reasonable steps to protect your personal data from loss, misuse or unauthorised access.
Enquiry form data may be stored in
- Website systems / WordPress database
- Email correspondence
8. How long we keep your data
We keep personal data only as long as needed, for example:
Enquiry messages may be retained for reference and business administration
Analytics data is stored according to Google’s retention settings
9. Your rights
Under UK GDPR you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to processing or request restriction
- Request data portability (in some situations)
To exercise your rights, contact: info@lucienew.co.uk
10. External links
This website may contain links to other websites. We are not responsible for the privacy policies or content of external sites.
11. Updates to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.